Access Cards at Disneyland Paris -
The Priority Pass
What are the types of Access Passes at Disneyland Paris?
Disneyland Paris offers two types of Access Pass for use in the Parks, the Priority Access Pass and the Easy Access Pass. The Priority Access Pass is issued if you have proof of disability from a list of accepted documents, and the Easy Access Pass is issued if you don't have any of the listed evidence for a Priority Access Pass but you do have one of 30 Specified Conditions, and have a Dr's letter signed and dated within three months of your trip confirming that.
Both types of pass are credit card sized and have a photo of the pass holder. I personally use a lanyard as you have to show your pass quite often and this makes it easier for me to have it to hand and ready. I use a double sided ID card holder and then also have my annual pass and Photo Pass in there too! If you are staying at a Disney Hotel your magic pass will be the same size and would also fit in an ID badge holder.
Information about the Easy Access Pass and the qualifying conditions can be found by clicking on the link here:
Priority Access Pass
Am I Eligible/What Proof do I require for a Priority Access Pass?
The Priority Pass is issued to those who have a government issued proof of disability, although some non government issued proof is accepted for those from the UK.
If you are from the UK any ONE item form this list is accepted as proof for a Priority Pass. If the item being used has an expiry date, such as a Blue Badge, it must be in date, and if the proof being used is a letter, such as a PIP letter, the letter must be dated within 12 months. Any evidence used should be the original, not a photocopy or photograph.
It does not matter what your condition/diagnosis is and Disney will not ask for that information.
- Disability Living Allowance
- Attendance Allowance Award
- Personal Independence Payment
- Parking Card for Disabled People
- Armed Forces Compensation Scheme
- National Disability Card ID
How do I apply for one?
7. Disabled ID
8. Access Card
9. Registration Card BD8
10. Certificate of Visual Impairment (CVI)
11. Disabled Student's Allowance
12. Scottish Child Disability Payment
When you apply for a Priority Pass you will be asked a series of questions to establish your level of mobility and what assistance you would need to evacuate in the event of a ride breakdown or other emergency.
You can apply online up to 30 days in advance of your trip and answer these questions, give your details and submit a photo to be printed on the pass. You will receive email confirmation with a reference number and you can take this, plus your proof, with you to collect your pass.
You do not upload any evidence in advance, you show the proof when you collect the pass.
The link here will take you to the online application form on the Disneyland
Paris website.
You can collect your Priority Pass at the following locations:
- City Hall - On your left as you first enter the Disneyland Park under the train station, this is probably the busiest option on the list but they are also very experienced with passes so is a good place if you have issues or questions about your pass, for example if you think you may have been issued the wrong colour
- Studio Services - On your right when you first enter the Studios Park, this is usually quieter than City Hall but they are also experienced with passes
- At the concierge desk/reception when checking into a Disney hotel, this is Disney owned hotels only and doesn't include partner hotels or Villages Nature
- At the ticket desks at the Disneyland Park entrance, while other tickets are not sold on the day there are desks for purchasing Disabled and Companion tickets and Priority Passes can also be collected here
- At the Disneyland Pass/Annual Pass desks at the park entrance, if you have a Disneyland Pass/Annual Pass
- Disney Express Luggage Drop Off - People have confirmed success collecting here but it is not officially listed as a collection point so just be aware they may not be able to guarantee they can issue it, still worth an ask if you are already there dropping your bags off though
Alternatively you can apply for a Priority Pass on the day, this doesn't take much longer than if you pre-apply and does mean you can discuss the answers to the questions if you are not sure as for some people they may not be obvious yes or no answers.
Is it just for me?
The Priority Pass is for use by the passholder but they don't have to ride alone! (Although pass holders are free to ride alone if they want to, there is no requirement to have anyone accompany you).
You can take up to 4 additional people with you on rides, to meet characters and into show.
You can take up to 2 additional people with you into the viewing areas for outdoor shows, parades and night time shows.
Those numbers do include babies and toddler and Cast Members are strict on this. Areas can get busy and queues longer which would have a negative impact on other disabled guests so they need to follow the rules.
If the passholder is not riding then the pass can't be used. In these cases others in the party could consider utilising single rider lines or if funds allow premier access if they are concerned about leaving the passholder for longer periods.
If your group is larger than is allowed by the pass the group can split and the passholder can ride twice with different members of their group, they do not have to ride with the same people every time.
Parent swap can also be used in conjunction with the pass, or is another option if the passholder doesn't want to ride.
What does the coloured square mean?
All Priority Passes have a small coloured square in the bottom corner and a letter (which is for the name of the colour in French). The coloured square does not affect how many companions you can have or access to viewing areas, it is primarily there for ride safety.
The colour is issued based on the answers to the questions asked when you applied, so it is important to answer them truthfully, The colour is mainly for staff use so most of the time you don't need to worry about the colour and you don't choose it, but it is a good idea to have an idea of them because errors can be made, for example I once spoke to someone who had been issued a green square indicating no mobility issues but she was using a wheelchair and unable to stand independently. If you are unsure about the answers to any questions it may be easier to apply in person so you can speak to a cast member directly.
Green
No Mobility Difficulties and could independently evacuate
With a green coloured pass there are no ride restrictions. Where rides have premier access queues those with a green pass use the premier access queue rather than the accessible queue, and this can include stairs.
Purple
Reduced Mobility but could independently evacuate
With a purple coloured pass there are no ride restrictions. You can climb stairs or a ladder and would be able to evacuate with minimal assistance. You will use the step free accessible entrances to rides, but if you use a wheelchair or scooter at some rides (Star Tours and Autopia in particular) you may need to leave these at the ride entrance rather than take them right up to the ride vehicle.
Orange
Reduced Mobility and would need cast member assistance to evacuate
With an Orange coloured pass there are no ride restrictions. You can climb stairs or a ladder and would be able to evacuate with some assistance from Cast Members. You will use the step free accessible entrances to rides.
Blue
Reduced Mobility and would need fire service assistance to evacuate
With a Blue coloured pass you are not able to ride Peter Pans Flight or Crush's coaster as you are unable to climb stairs or ladders. If you are a wheelchair user you can use the accessible entrance and take your chair right up to the ride vehicles, and where a ride is wheelchair accessible you will be offered this option. There may be some wait at rides as usually there is a maximum number of guests with blue or grey passes allowed on at one time. If the ride breaks down you the fire service would assist you in evacuating.
Grey
Unable to transfer from Wheelchair
With a Grey pass you can only ride on those rides which are wheelchair accessible. There may be a wait for the wheelchair accessible vehicle and due to a limit to the number of riders with a Blue or Grey pass allowed on the ride at any one time. Should the ride break down the fire service will assist with evacuation.
Where can I use the Pass?
While the passes work very well for rides there are also other times they can be used or you may be asked to show them, some of these areas it may be dependent on the cast member on the day, but you can always politely ask a cast member if in doubt.
Rides
You can always use the pass for rides, subject to any specific ride conditions and assuming you meet any other ride requirements such as height minimums.
The ride guides here will help you find the accessible entrances to rides, which are usually signposted by a wheelchair symbol, but cast members will also direct you if you can't see it.
Ride accessibility information can also be found on the app and accessibility maps.
Shows
The pass can be used at shows but you do still need to arrive a little before the show times as those with a priority pass are usually allowed in first. Usually this means you have more choice of where to sit and can find a spot that is either wheelchair accessible or has minimal steps.
The guides to the shows in the shows section gives more information on the different shows.
Character Meets
You can use a Priority Pass to assist with queuing for character meets but how it works varies, depending on the type of meet. Information about the different types of meets and how the pass works for them can be found in the character meet section or by following the link below.
Restaurants and Snack Locations
For restaurants where booking is recommended you should still book tables and those with a booking will take priority but where there is a long queue for those with reservations you can show your pass and a cast member may be able to either seat you faster or find somewhere you can sit to wait out of the main queue.
In quick service places there is often a till marked for disabled guests and there is also often a cast member directing the queue so you can show your pass and they will try to get you served promptly. There may also be reserved tables for disabled guests, often these are easier for wheelchair user to sit comfortably at.
At snack stalls there may or may not be a sign indicating where to go but you can ask a cast member to see if they can help.
Shops
Security and Park Entrance
Some shops do have specific checkouts with lowered counters, where they don't card readers are usually removable to be able to be lowered.
I have never needed to ask in a queue in a shop but have heard from others that if the queue is very long they have asked and been served sooner.
There is a specific disability line signposted at the main security checkpoints near the train and bus station but there is no specific lanes at the other security checkpoints (coming from the Disney hotels or from the south bus station near five guys).
There are designated entrances at both parks, these are usually signposted and have a green umbrella by them.
This page has been last updated in April 2024
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